Terms and Conditions
Last updated: [Date]
These Terms and Conditions (“Terms”) govern your access to and use of the website and services provided by Seoul Skin Lab FZCO (“we”, “us”, or “our”). Please read these Terms carefully before using our website or placing an order. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, do not use the site or place an order. citeturn0file0
1. Privacy and Data Protection
1.1 Privacy Policy: Your privacy is important to us. Our separate Privacy & Cookie Policy explains how we collect, use, share, and retain your personal data, including cookies and tracking technologies. You must review and agree to the Privacy Policy before using our services.
1.2 Data Subject Rights: You may exercise your rights under applicable data protection laws (e.g., PDPL, GDPR) including rights of access, correction, deletion, restriction, objection, and data portability by contacting us as set out in Section 17.
2. User Accounts and Security
2.1 Account Registration: To access certain features, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information.
2.2 Security: You are responsible for safeguarding your password and account. Notify us immediately of any unauthorized access or breach. We reserve the right to suspend or terminate accounts for security reasons or policy violations.
3. Company Information
Seoul Skin Lab FZCO, registered in the United Arab Emirates, Office Address: [Insert Office Address]. Throughout these Terms, the terms “we”, “us”, and “our” refer to Seoul Skin Lab FZCO.
4. Products and Services
4.1 Accuracy of Information: We strive for accuracy in product descriptions, images, and pricing but do not warrant completeness or error-free content.
4.2 Availability: Products are subject to availability. We may limit quantities or discontinue items at our discretion.
5. Pricing and Payment
5.1 Currency and Taxes: All prices are in UAE Dirhams (AED) and include UAE VAT unless stated otherwise.
5.2 Price Changes: We may change prices at any time without notice. Your order is billed at the price in effect when you submit your order.
5.3 Payment: Payment is due at the time of order via the methods we accept.
6. Order Acceptance
We reserve the right to refuse, cancel, or limit orders for any reason, including suspected fraud or pricing errors. If we cancel your order, we will notify you and issue a full refund.
7. Shipping and Delivery
Refer to our Shipping & Delivery Policy for details on timelines, charges, and responsibilities. We are not liable for delays outside our control, such as customs or courier issues.
8. Returns and Exchanges
Refer to our Returns & Exchanges Policy. We comply with UAE Consumer Protection Law, including any statutory cooling-off period and minimum return rights.
9. Use of Products
9.1 Personal, External Use: Products are for personal, external use only and are not medical devices.
9.2 Disclaimers: Products are provided “as-is”. Always read instructions and perform a patch test. Consult a physician for any concerns; we disclaim liability for misuse or adverse reactions.
10. Intellectual Property
10.1 Ownership: All website content (text, graphics, logos, images, software) is owned by us or our licensors and protected by UAE and international IP laws.
10.2 License to Users: We grant you a limited, non-exclusive, non-transferable license to access and use the site for personal purposes.
10.3 User-Generated Content: If you submit reviews, comments, or any content (“UGC”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display it. You represent that you have all rights to your UGC and that it does not infringe third-party rights. We may moderate, remove, or refuse any UGC for any reason.
11. Warranties and Disclaimers
To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability and fitness for a particular purpose.
12. Limitation of Liability
12.1 Extent: Our total liability arising from or related to these Terms shall not exceed the total amount you paid for the products at issue.
12.2 Exclusion: We shall not be liable for indirect, incidental, special, punitive, or consequential damages, even if advised of the possibility.
13. Indemnity
You agree to indemnify and defend us, our officers, directors, employees, and agents against any claims resulting from your breach of these Terms or violation of law. You must promptly notify us of any claim and allow us to conduct the defense, provided we keep you informed and seek your cooperation.
14. Force Majeure
We are not liable for delays or failures in performance due to events beyond our reasonable control, including natural disasters, acts of government, or internet service failures.
15. Termination and Suspension
We may suspend or terminate your access for violations of these Terms or for any business reason. Upon termination, accrued rights and obligations survive, including Sections 1, 10, 11, 12, 13, 15, and 16.
16. Governing Law, Dispute Resolution, and Language
16.1 Governing Law: UAE law governs these Terms.
16.2 Dispute Resolution: Parties agree first to attempt mediation in Dubai under [Mediation Rules]. If unresolved within 30 days, disputes proceed to the exclusive jurisdiction of Dubai courts.
16.3 Language: English version governs; any translation is for convenience only.
17. Statutory Rights and Cooling-Off
Nothing in these Terms affects your mandatory rights under UAE Consumer Protection Law, including cooling-off periods and return rights.
18. Severability
If any provision is held invalid, the remainder of the Terms remain in effect.
19. Entire Agreement
These Terms, Privacy Policy, and any linked policies constitute the entire agreement and supersede prior agreements.
20. Notices
We may provide notices by email to the address you supply or by posting on the website. Notices are deemed given 24 hours after electronic transmission.
21. Changes to Terms
We may update these Terms at any time by posting revisions on the website. Changes are effective upon posting; you should review periodically.
22. Contact Information
Seoul Skin Lab FZCO Email: [email protected] Address: [Insert Office Address]
